Financial Protection

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CICERONI Travel is a member of the Association of Independent Tour Operators. The Association represents Britain’s leading independent tour operators and encourages high standards of quality and service. CICERONI Travel abides by the Association’s Code of Conduct and adheres to the AITO Quality Charter which can be viewed here. Visit the website to find out more about the Association or call 020 8744 9280.

For bookings which include flights:

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All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. Our ATOL number is 9295.

For bookings which do not include flights:

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In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Company plc, authorised and regulated by the Financial Services Authority, to protect clients’ prepayments in the unlikely event of our financial failure and paid in respect of (a) non-flight inclusive packages commencing and returning to the UK (b) the ground handling aspects of packages where the client is responsible for arranging travel to the destination (c) inbound business to the UK and (d) all our direct sales in order to comply with our AITO membership offered in this brochure (subject to the terms of the insurance policy), for a refund of such prepayments if clients have not yet travelled, or making arrangements to enable the holiday to continue if clients have already travelled. Clients’ prepayments are protected by a topp policy. In the unlikely event of financial failure please contact the claims helpline on 0870 0137 965. You can view a copy of the certificate here.

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